Question 1

Do you provide on-site scanning services?

Accepted Answer

We are specialists on-site scanning.  Many clients want to supervise the digitisation of their valuable assets and ask us to go to their premises.

Question 2

How long does the scanning process take?

Accepted Answer

Turnaround times vary based on the quantity and complexity of documents. We can provide timeline based on project scope.

Question 3

Can I get my business documents back after scanning?

Accepted Answer

Clients can choose whether to have their original documents returned to them, confidentially shredded or we can offer secure extended onsite storage within our warehouse facility in Hillington Park, Glasgow.

Question 4

What types of documents can be scanned and what types filmed?

Accepted Answer

We handle a variety of documents, including contracts, invoices, receipts, and even large-format documents like blueprints, maps up to the size of 16mt.

Question 5

Do you offer document indexing services?

Accepted Answer

We provide indexing to help clients organise and retrieve documents more efficiently post-scanning.

Question 6

What formats do you provide for scanned documents?

Accepted Answer

Output include PDF, TIFF, JPG, DWG and searchable PDFs, depending on customer requirements, .csv files for indexing.

Question 7

What are the costs associated with document scanning?

Accepted Answer

Pricing can vary based on factors like document type, volume, and additional services like indexing or secure storage.

Question 8

How do you ensure the security of my documents?

Accepted Answer

We have strict security protocols, including encryption, secure handling procedures, and data destruction methods. We are Iso 9001 -27001 and 14001 compliant.

Question 9

What scanning resolutions do you offer?

Accepted Answer

Services typically offer multiple resolutions, commonly ranging from 150 to 600 DPI, depending on the client's needs.

Question 10

Can you handle large volumes of documents?

Accepted Answer

Yes, we can handle small, medium and large scale projects. We have inhouse project managers and our teams use market leading production software and equipment to ensure efficiency, traceability, compliance and the highest level of quality at all times.

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